News for 'Customer Service'

How To Get Hired By India's $68 Bn GCCs

How To Get Hired By India's $68 Bn GCCs

Rediff.com17 Sep 2025

'Employers increasingly want candidates who can take AI pilots from proof-of-concept to production-ready systems.' 'That requires governance, monitoring, and ROI measurement -- skills that go beyond coding and into business impact.'

Vietnam's VinFast opens eSUV bookings on Tesla's big day

Vietnam's VinFast opens eSUV bookings on Tesla's big day

Rediff.com16 Jul 2025

VF 7 and VF 6, as the models are called, will go on sale in August after the inauguration of VinFast's plant in Thoothukudi in Tamil Nadu, and deliveries will follow later.

Airtel: Spend on customer service or brand makeover?

Airtel: Spend on customer service or brand makeover?

Rediff.com8 Dec 2010

Bharti Airtel says the makeover is in tune with the paradigm change the industry is about to witness.

Tesla Hits Indian Roads But Misses Mass Appeal

Tesla Hits Indian Roads But Misses Mass Appeal

Rediff.com29 Jul 2025

Analysts believe Tesla will first focus on building the Model Y brand before expanding -- both in terms of volume and models.

Govt for nil GST on insurance premium for individuals

Govt for nil GST on insurance premium for individuals

Rediff.com20 Aug 2025

The Centre has proposed exempting life and health insurance policies for individuals from GST, Bihar Deputy Chief Minister and convenor of insurance GoM Samrat Choudhary said on Wednesday. Currently, health and life insurance premium attracts 18 per cent GST.

Crypto thefts top $2.17 billion in 2025

Crypto thefts top $2.17 billion in 2025

Rediff.com22 Jul 2025

Crypto thefts in 2025 had already crossed $2.17 billion before last week's $44 million CoinDCX hack, underlining relentless cyber threat escalation in the digital currency world, according to the latest data. Blockchain analytics platform Chainalysis' 2025 crypto crime mid-year update says that over $2.17 billion was stolen from cryptocurrency services so far in 2025, and "this year is more devastating than the entirety of 2024".

Telcos seek easing of 'stringent quality of service' norms

Telcos seek easing of 'stringent quality of service' norms

Rediff.com10 Jan 2025

Continuing to push back against the stringent quality of service (QoS) norms brought in by the Telecom Regulatory Authority of India (Trai), telcos have informed the Department of Telecommunications (DoT) that collection and submission of monthly and site-to-cell-level data should be eased, officials and industry sources said. In place since October last year, the QoS norms call for data for network availability, call drop, voice packet drop rate in uplink and downlink, among other parameters, to be collected at the cell level.

Nepal Crisis: A Wake-Up Call For India

Nepal Crisis: A Wake-Up Call For India

Rediff.com15 Sep 2025

Having control over both digital media and NGOs, it was easy for the US to topple the government and destabilise Nepal -- to undercut Chinese influence and pressure India, argues Lieutenant General Prakash Katoch (retd).

Amazon Gives India $12.7B AI Boost

Amazon Gives India $12.7B AI Boost

Rediff.com11 Aug 2025

'The Indian developer community is one of the most vibrant communities.' 'Indian builders are incredibly passionate, curious, and excited to embrace new technologies.'

How Infosys Plans To Become AI-First Company

How Infosys Plans To Become AI-First Company

Rediff.com1 Jul 2025

'We have been following the micro-change philosophy, where every six weeks we implement these AI features into our internal systems, products, platforms and then release it to our employees.'

Affordable Bank Cover: But Is It Enough?

Affordable Bank Cover: But Is It Enough?

Rediff.com11 Jul 2025

Banks offer a wide range of group insurance plans -- personal accident, health, hospital cash, home insurance, credit protection, and critical illness.

Why Trust In Ambani, Adani, India Inc Is Vital

Why Trust In Ambani, Adani, India Inc Is Vital

Rediff.com12 Sep 2025

Who else will take on the might of Microsoft, Google, and Amazon if not the Adanis, Ambanis, Birlas, or Tatas?, asks R Jagannathan.

India, UK to sign free trade agreement on Thursday in London

India, UK to sign free trade agreement on Thursday in London

Rediff.com23 Jul 2025

India and the UK will sign a free trade agreement on Thursday in London that will allow export of labour-intensive products such as leather, footwear and clothing at concessional rates, while making imports of whisky and cars from Britain cheaper. The pact also helps double trade between the two economies to $120 billion by 2030.

'Patience On The Markets Will Be Rewarded'

'Patience On The Markets Will Be Rewarded'

Rediff.com18 Sep 2025

'If nominal growth improves and earnings pick up, Indian stock markets could see a rally next year.'

The Shortcut to Finding Hidden Stock Opportunities

The Shortcut to Finding Hidden Stock Opportunities

Rediff.com9 Sep 2025

Have you ever thought about how some investors always manage to find well-performing stocks before everyone else? They seem to have an eye for finding companies that aren't in the media but still deliver returns. These are called hidden stock opportunities, and the shortcut to finding them is all about knowing where and how to look. In this article, let's walk through some practical tips for finding these stocks in the share market.

18K orders per min: Amazon India's Prime Day sale hits record high

18K orders per min: Amazon India's Prime Day sale hits record high

Rediff.com22 Jul 2025

Amazon's latest Prime Day sale event broke records with over 18,000 orders per minute - a 50 per cent jump from 2024. Nearly 70 per cent of new memberships came from Tier-III cities.

K'taka traders call bandh on Friday over UPI-based GST notices

K'taka traders call bandh on Friday over UPI-based GST notices

Rediff.com23 Jul 2025

Traders in Karnataka are raising concerns over GST demand notices based on UPI transaction data. A tax official defends the action, stating it's within the law and recipients can respond with documentation.

Govt cuts customs duty on 3 cancer drugs

Govt cuts customs duty on 3 cancer drugs

Rediff.com23 Jul 2024

The government proposes to cut custom duties on Trastuzumab Deruxtecan, Osimertinib and Durvalumab from 10 per cent to nil.

When Workplace Stress Turns Deadly

When Workplace Stress Turns Deadly

Rediff.com13 Aug 2025

At times, this stress reaches a tipping point, resulting in tragedy. 'Organisations need to empower their people managers to foster psychological safety, where employees feel seen, heard, and supported -- not just as professionals, but as people navigating the pressures of work and life.'

Tax officer who arrested Kejriwal, Soren resigns

Tax officer who arrested Kejriwal, Soren resigns

Rediff.com19 Jul 2025

Kapil Raj, a former Enforcement Directorate (ED) officer who supervised the arrests of two chief ministers under the anti-money laundering law, has resigned from government service after serving for about 16 years, citing personal reasons.

After-sales service key to customer retention:Amex

After-sales service key to customer retention:Amex

Rediff.com7 Jul 2010

To attain new customers and retain the older ones, good customer service cannot be ignored as a majority (82 per cent) of Indian consumers value it the most while making a purchase.

Capgemini to buy WNS for $3.3 bn in AI boost

Capgemini to buy WNS for $3.3 bn in AI boost

Rediff.com8 Jul 2025

French information technology (IT) and consulting services major Capgemini on Monday said it would acquire Mumbai-headquartered WNS for $3.3 billion in cash. This could be one of the largest merger & acquisition deals in the IT services and business process management sector.

GST 2.0: India's Answer To Trump's Tariffs

GST 2.0: India's Answer To Trump's Tariffs

Rediff.com4 Sep 2025

Simplifying GST rates, removing exemptions, easing disputes, and speeding up refunds can boost investment in India and offer the best reply to Trump's tariffs, observes V S Krishnan, former member, Central Board of Indirect Taxes and Customs.

OpenAI to set up first India office in 2025

OpenAI to set up first India office in 2025

Rediff.com22 Aug 2025

OpenAI on Friday said it will set up its first India office in New Delhi later this year, underlining the swift uptake of its AI tools in a market that is ChatGPT's second-largest after the US and among its fastest-growing. OpenAI said it has officially established an entity in India and has begun hiring a dedicated local team.

Three Mega IPOs Set To Rewrite India Inc Story In 2026

Three Mega IPOs Set To Rewrite India Inc Story In 2026

Rediff.com10 Sep 2025

IPOs have been the flavour of the season for some time. But the coming together of three mega IPOs, from diverse businesses and historic relevance, could tell a story that's still in the making, points out Nivedita Mookerji.

Mahindra e-SUVs Can Now Drive Upto 500 km On Single Charge

Mahindra e-SUVs Can Now Drive Upto 500 km On Single Charge

Rediff.com11 Jul 2025

Customers who have already booked earlier variants will also have the option to upgrade to the 79 kWh battery version.

RBI panel suggests a host of customer-centric initiatives for banks

RBI panel suggests a host of customer-centric initiatives for banks

Rediff.com5 Jun 2023

An RBI-appointed panel on Monday recommended hosts of customer-centric initiatives for banks, including online settlement of claims by heirs of deceased account holders, flexibility for submission of life certificates by pensioners and a centralised KYC database. The report of the Committee for Review of Customer Service Standards in RBI Regulated Entities (REs) has also suggested that the operations of accounts should not be stopped pending periodic Know Your Customer (KYC) updates. It recommended that there should be a time limit for the return of property documents to borrowers after the closure of the loan account, failing which a penalty should be imposed on the lender.

Would you buy Starlink plans at 3K-4.2K/month?

Would you buy Starlink plans at 3K-4.2K/month?

Rediff.com10 Jun 2025

The company had announced similar pricing for Sri Lanka, where its application was in advanced stages of regulatory clearance.

'I Won't Wait For Decades To Get Reform Done'

'I Won't Wait For Decades To Get Reform Done'

Rediff.com19 Sep 2025

'That is going to have an impact on literally every one, whether you buy a toothpaste, a safety pin, a car, shoes or medicines or you go to a diagnostic centre.'

India, UK to sign trade pact on July 24; Goyal to accompany PM Modi

India, UK to sign trade pact on July 24; Goyal to accompany PM Modi

Rediff.com22 Jul 2025

Commerce and Industry Minister Piyush Goyal will accompany Prime Minister Narendra Modi to London for the signing of the free trade agreement between India and the UK on July 24, an official said on Monday. The two countries announced the conclusion of the negotiations for the trade agreement on May 6.

Private banks leading AI adoption in banking services, says RBI study

Private banks leading AI adoption in banking services, says RBI study

Rediff.com22 Oct 2024

Private sector banks in India are taking the lead in the adoption of Artificial Intelligence (AI) in areas like fraud detection, customer segmentation, and chat automation, according to a Reserve Bank of India (RBI) study. The asset size and capital adequacy ratio are influencing the rate of adoption.

Starlink deal: What it actually means for Airtel, RIL

Starlink deal: What it actually means for Airtel, RIL

Rediff.com14 Mar 2025

India's biggest telecom players, Bharti Airtel and Reliance Industries-backed Jio Platforms, will soon bring billionaire Elon Musk-led SpaceX's Starlink satellite services to India. According to analysts, the move could boost India's tele density, especially in the rural areas, and may be an opportunity for investors to add the two stocks on dips for long-term gains

'Nothing As Heartbreaking As This'

'Nothing As Heartbreaking As This'

Rediff.com17 Jun 2025

'We consider everyone who lost someone in this tragedy as part of our family -- now and forever.'

Follow KYC norms or face regulatory action: RBI to banks

Follow KYC norms or face regulatory action: RBI to banks

Rediff.com19 Nov 2024

RBI Deputy Governor Swaminathan J has asked banks to follow KYC guidelines with both "precision and empathy", failing which regulatory actions will be taken against them by the central bank. Addressing a Conference of Directors of Private Sector Banks here on Monday, the Deputy Governor also expressed concern that in many cases, customer grievance mechanisms, including the Internal Ombudsman structure, are treated more as a formality than as a robust, effective resource.

AI, ML tools used by brokers may come under Sebi lens

AI, ML tools used by brokers may come under Sebi lens

Rediff.com23 Jun 2025

The proposed guidelines cover several key parameters, including governance, investor protection, disclosure, testing frameworks, fairness and bias, and data privacy and cybersecurity measures.

How To Monsoon-Proof Your Car Ride

How To Monsoon-Proof Your Car Ride

Rediff.com13 Jun 2025

Even if you have a comprehensive motor insurance policy, it may not provide sufficient protection against monsoon-related risks.

Flipkart CEO Krishnamurthy signals strong growth amid India IPO plans

Flipkart CEO Krishnamurthy signals strong growth amid India IPO plans

Rediff.com27 May 2025

Flipkart Group Chief Executive Kalyan Krishnamurthy on Monday said the firm was advancing preparations for a potential initial public offering (IPO) in India, which included shifting its holding company to India from Singapore. Speaking at an internal town hall, Krishnamurthy said the company's leadership structure is strengthening and that the steps toward relocating Flipkart's legal base to India are progressing as planned, according to people familiar with the matter.

How India, UK will benefit from the free trade deal

How India, UK will benefit from the free trade deal

Rediff.com24 Jul 2025

India on Thursday signed a free trade agreement, officially dubbed as the Comprehensive Economic and Trade Agreement (CETA), with the UK - its 16th trade pact so far - as the country aims to boost bilateral trade and investments.

Chhattisgarh man gets surprise calls from Kohli, ABD

Chhattisgarh man gets surprise calls from Kohli, ABD

Rediff.com10 Aug 2025

The tryst with instant fame began on June 28 when Manish, son of farmer Gajendra Bisi, purchased a new Jio SIM from a mobile shop in Deobhog, around 8 kilometres from his village.

Sorry, but UAE is not granting lifetime golden visas

Sorry, but UAE is not granting lifetime golden visas

Rediff.com9 Jul 2025

The Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) has denied the accuracy of reports circulated by local and international media outlets and websites regarding the United Arab Emirates granting lifetime golden visas to certain nationalities.