News for 'Customer Service'

Ola Electric cuts costs by Rs 90 cr/month, eyes EBITDA breakeven in Q1 FY26

Ola Electric cuts costs by Rs 90 cr/month, eyes EBITDA breakeven in Q1 FY26

Rediff.com12 Mar 2025

Ola Electric on Wednesday said it has successfully completed a company-wide initiative to reduce cost and improve customer experience.

Tighter norms, rising compliance failures driving scrutiny for startups

Tighter norms, rising compliance failures driving scrutiny for startups

Rediff.com24 Apr 2025

Anmol Singh Jaggi and Puneet Singh Jaggi, once hailed as rising stars in India's clean energy sector, are now facing serious regulatory action.

Reliance Q4 profit rises 2.4%, becomes 1st co with Rs 10 lakh cr networth

Reliance Q4 profit rises 2.4%, becomes 1st co with Rs 10 lakh cr networth

Rediff.com25 Apr 2025

Reliance Industries Ltd on Friday reported a 2.4 per cent rise in its March quarter net profit as store rationalisation in retail business and improved margins in telecom helped offset weakness in mainstay oil and petrochemicals business and higher finance cost. Consolidated net profit of Rs 19,407 crore, or Rs 14.34 per share, in January-March - the fourth quarter of April 2024 to March 2025 fiscal (FY25) - was higher than Rs 18,951 crore, or Rs 14 a share, in the same period a year back, the company said in a statement.

Another team from India will visit Washington this month for trade talks

Another team from India will visit Washington this month for trade talks

Rediff.com8 May 2025

A team of senior officials from India will again visit Washington this month to hold discussions with their US counterparts on the proposed bilateral trade agreement (BTA), government sources said on Thursday. To give impetus to the talks, India's chief negotiator Rajesh Agrawal, special secretary in the Department of Commerce, and Assistant US Trade Representative for South and Central Asia Brendan Lynch had last month held three-day talks in Washington.

'RBI will provide liquidity for monetary policy transmission'

'RBI will provide liquidity for monetary policy transmission'

Rediff.com10 Apr 2025

'We never waste a crisis. There will be learning and the supervisory tools will get better with each episode.'

From warehouses to local stores: Ola Electric shifts gear

From warehouses to local stores: Ola Electric shifts gear

Rediff.com30 Apr 2025

Amid the ongoing controversy in Maharashtra over Ola Electric stores operating without a trade certificate, sources at the Bengaluru-based electric two-wheeler manufacturer said the company is currently transitioning from a centralised warehouse model to a retail-focused approach. They emphasized that Ola Electric is ensuring all regulatory compliances are being met during this shift.

With ML and AI, IBM shows the fight is not over for mainframes

With ML and AI, IBM shows the fight is not over for mainframes

Rediff.com17 Apr 2025

This innovation has made mainframes the fastest-growing segment within IBM's Infrastructure business, demonstrating that even legacy technologies can continue to deliver value.

How To Make Banks Treat Customers Fairly

How To Make Banks Treat Customers Fairly

Rediff.com10 Apr 2023

Nobody is held accountable for lapses, no matter how badly it affects the person or business whose accounts are frozen. Nor is there compensation for losses. Most people get to know their accounts are blocked only when a cheque bounces, points out Debashis Basu.

Best Business Ideas Under Rs 1 Crore

Best Business Ideas Under Rs 1 Crore

Rediff.com10 Feb 2025

India's e-commerce market alone is projected to reach $200 billion by 2026, making it a prime industry for ambitious entrepreneurs, explains rediffGURU Harsh Bharwani.

'Exceptional item' keeps Paytm in loss with Rs 540 crore hit in Q4FY25

'Exceptional item' keeps Paytm in loss with Rs 540 crore hit in Q4FY25

Rediff.com7 May 2025

One97 Communications Ltd (OCL), the company that operates the Paytm brand, posted a consolidated loss of Rs 539.8 crore in the fourth quarter of 2024-25 (Q4FY25), slightly lower from the Rs 549.6 crore it reported in Q4FY24. Sequentially, the fintech company's loss widened from Rs 208.3 crore in Q3FY25 on account of a one-time exceptional expense amounting to Rs 522 crore during the quarter ended March 2025.

LIC Hits Back At USTR Bias Claim

LIC Hits Back At USTR Bias Claim

Rediff.com5 Apr 2025

LIC said USTR's views are based on an incomplete understanding of Indian insurance regulation and LIC's functioning.

ChatGPT Downtime: Wake-up Call For AI

ChatGPT Downtime: Wake-up Call For AI

Rediff.com13 Dec 2024

The outage raised broader concerns about the dependency on a few large tech companies controlling critical platforms.

Banks urge RBI for boards' workload mgmt

Banks urge RBI for boards' workload mgmt

Rediff.com19 Nov 2024

Private sector bank board members have urged the Reserve Bank of India (RBI) top brass to consider workload management of the boards as they feel there are too many issues that go to the boards for approval and the situation becomes unmanageable at times. The views were conveyed to the regulator on Monday in a conference of directors of private sector bank boards on the theme "Transformative Governance Through Sound Boards". RBI governor Shaktikanta Das, deputy governors Swaminathan J and M Rajeshwar Rao, and other senior officials of the central bank participated in the conference.

Elon Musk Wants You!

Elon Musk Wants You!

Rediff.com19 Feb 2025

The Tesla careers page reveals there are 14 staff vacancies, of which 13 are based in Mumbai.

Why these two ministries are unhappy with Ola Electric

Why these two ministries are unhappy with Ola Electric

Rediff.com21 Mar 2025

Ola Electric Mobility Ltd on Friday said ministries of heavy industries, and road transport and highways have sought information from the company over gap in vehicle registrations as per the Vahan portal and sales as per the firm's regulatory filing. Besides, the ministries have also sought clarification on reports "regarding non-compliance to the requirement of trade certificates", Ola Electric Mobility said in a regulatory filing.

How ITC plans to build a future-ready portfolio

How ITC plans to build a future-ready portfolio

Rediff.com6 May 2025

There remains a debate on who said this: "When the facts change, I change my mind. What do you do, Sir?" Was it the British economist John Maynard Keynes or the American economist Paul Samuelson. Irrespective of who said it, this sentiment appears to have found resonance in ITC's boardroom in recent years.

Tesla's EVs to start rolling out of Satara in Maharashtra?

Tesla's EVs to start rolling out of Satara in Maharashtra?

Rediff.com19 May 2025

The US carmaker's entry into India is expected by the last quarter of the current financial year.

RBI Forex Intervention Hits Highest In 17 Years

RBI Forex Intervention Hits Highest In 17 Years

Rediff.com23 May 2025

In response to the panic triggered by Trump's trade policies, the RBI net sold approximately $43 billion in the second half of FY25 to curb volatility, as the rupee plunged to a low of 87.95 per dollar in February this year.

Higher competitive pressures to cap DMart's margins in near term

Higher competitive pressures to cap DMart's margins in near term

Rediff.com13 May 2025

The stock of India's largest listed pure-play retail company, Avenue Supermarts (DMart), has slipped over 10 per cent from its monthly highs. A weak operational performance in the fourth quarter (January-March) of financial year 2024-25 (Q4FY25) and muted near-term outlook due to intense competitive pressures and higher costs could lead to downward momentum on the stock. While the stock dipped by 3.44 per cent in early trade on Monday, it recovered a bit to close 1.07 per cent lower at 4,017.

Your OTT Menu For May: The Royals, Criminal Justice 4

Your OTT Menu For May: The Royals, Criminal Justice 4

Rediff.com30 Apr 2025

Looking at the OTT releases coming up this summer.

PSBs clocked 11% growth in H1FY25

PSBs clocked 11% growth in H1FY25

Rediff.com13 Nov 2024

The Union Finance Ministry on Tuesday said that aggregate business of public sector banks (PSBs) has shown strong growth of 11 per cent in the first half of the financial year 2024-25 (H1FY25) to touch Rs 236 trillion. The operating and net profit were also robust. At Rs 1.5 trillion, operating profit grew by 14.4 per cent year-on-year (Y-o-Y) while the net profit saw an impressive 25.6 per cent jump at Rs 85,520 crore in the first half of FY25.

India draws up blueprint to reduce US trade surplus

India draws up blueprint to reduce US trade surplus

Rediff.com28 Apr 2025

India's major imports from the US include crude oil and petroleum products, gold and jewellery, plastics, aircraft, and electrical machinery and components. The key exports to the US comprise pharmaceuticals and biologicals, telecom equipment, precious and semi-precious stones, petroleum products, gold and precious metal jewellery, and ready-made garments.

Women Drive Used-Car Boom

Women Drive Used-Car Boom

Rediff.com9 Apr 2025

77 per cent of all transactions in the January-March 2025 period took place digitally, indicating continued preference for online car purchases.

Paytm assured of service continuity without disruption

Paytm assured of service continuity without disruption

Rediff.com11 Feb 2024

Fintech firm One97 Communications, which owns the Paytm brand, has received support from merchants, and it assured them of continuity of services without any disruption, the company said in a blog on Sunday. The blog post came amid the recent crisis around Paytm Payments Bank Limited (PPBL), an associate company of Paytm, which has been barred by the RBI from accepting deposits or top-ups in customer accounts, wallets, FASTags and other instruments after February 29.

HDFC Bank customers once again face service outage

HDFC Bank customers once again face service outage

Rediff.com30 Mar 2021

This is not for the first time that the customers of the bank have faced service outage. In fact, the bank has been penalised by the Reserve bank of India (RBI) for two major outages in the past. In December, the RBI temporarily barred HDFC Bank from launching new digital banking initiatives and issuing new credit cards after taking a serious view of service outages at the lender over the last two years.

RIL, Airtel stocks rise after SpaceX deal

RIL, Airtel stocks rise after SpaceX deal

Rediff.com12 Mar 2025

Shares of Reliance Industries as well as Bharti Airtel began the trade on a positive note on Wednesday after the two firms announced their partnerships with Elon Musk's SpaceX for providing high-speed internet services in India. Bharti Airtel stock opened with a gain of 5.49 pc to hit a high of Rs 1,388.25 apiece on the National Stock Exchange (NSE). Soon, it pared all gains and traded 0.77 per cent lower to Rs 1,650.10 per piece.

India, US have finalised terms of reference for trade deal: USTR

India, US have finalised terms of reference for trade deal: USTR

Rediff.com22 Apr 2025

India and the US have finalised the terms of reference outlining the roadmap for negotiations of the proposed Bilateral Trade Agreement (BTA), according to a statement issued by the US. US Trade Representative (USTR) Jamieson Greer said that these ongoing talks will help achieve balance and reciprocity by opening new markets for American goods and addressing unfair practices that harm US workers.

CBIC Eases GST Rules, Checks Overreach

CBIC Eases GST Rules, Checks Overreach

Rediff.com19 Apr 2025

The revised guidelines are aimed at curbing discretionary practices by field officers, especially the tendency to seek documents not mandated under the law.

WEF lists highest and lowest growing jobs

WEF lists highest and lowest growing jobs

Rediff.com8 Jan 2025

Farm workers and drivers will figure among the fastest growing jobs over the next five years, while roles of cashiers and ticket clerks will see the largest decline, a new study showed on Wednesday. In its Future of Jobs Report 2025, the World Economic Forum (WEF) also said that 170 million new jobs will be created by 2030, while 92 million are projected to be displaced, resulting in 78 million net new jobs.

Draft DPDP rules: Task cut out for banks as operational challenges loom

Draft DPDP rules: Task cut out for banks as operational challenges loom

Rediff.com9 Jan 2025

The draft digital personal data protection (DPDP) rules, which require banks to obtain explicit consent from their customers before using their data for purposes beyond the original intent, although is being followed in spirit, leaves no room for regulatory arbitrage, experts said. They said that the potential business impact is difficult to assess at this stage, but the formalisation of these rules will mean banks now need to establish clear data processing agreements with third-party entities to ensure compliance.

LIC earmarks Rs 600 crore for digital shift; to be 'paperless' in 2 years

LIC earmarks Rs 600 crore for digital shift; to be 'paperless' in 2 years

Rediff.com19 Sep 2024

State-run Life Insurance Corporation of India (LIC) has committed Rs 600 crore for its digital transformation journey, Sunder Krishnan, chief risk officer said on Wednesday. The insurance giant is also aiming to become completely "paperless" in two years. "We have hired a large system integrator for more than Rs 400 crore, a consultant for digital transformation for Rs 100 crore, and Rs 100 crore for agency transformation.

Trade talks: India, US to hold wrap-up session on Sat

Trade talks: India, US to hold wrap-up session on Sat

Rediff.com28 Mar 2025

India and the visiting US officials have decided to hold a wrap-up session on Saturday morning to conclude the three-day talks on the proposed bilateral trade agreement, government sources said. They said the discussions are at a "very" early stage.

L&T Q4 net profit jumps 25% to Rs 5,497 crore, beats Street estimates

L&T Q4 net profit jumps 25% to Rs 5,497 crore, beats Street estimates

Rediff.com10 May 2025

Engineering and construction major Larsen & Toubro (L&T) reported a 25 per cent rise in net profit attributable to the owners of the company for the January-March quarter of 2024-25, owing to higher revenues and an exceptional gain. For the quarter under review, L&T posted a consolidated net profit of Rs 5,497.3 crore, while revenue rose 10.9 per cent year-on-year (Y-o-Y) to Rs 74,392.28 crore.

Planning Loan Against Mutual Funds?

Planning Loan Against Mutual Funds?

Rediff.com11 Apr 2025

'The rise in SIP contributions has created a pool of long-term MF assets that can be pledged for loans.'

FTA talks may figure in Sitharaman's London meetings

FTA talks may figure in Sitharaman's London meetings

Rediff.com31 Mar 2025

Issues related to the proposed free trade agreement (FTA) and bilateral investment treaty between India and the UK are expected to figure during the three-day visit of Finance Minister Nirmala Sitharaman to London from April 8-10, official sources said. The minister will attend a host of meetings, including the India-United Kingdom Economic and Financial Dialogue, in London.

GCCs reach new heights in India with neo and mid-sized banks

GCCs reach new heights in India with neo and mid-sized banks

Rediff.com24 Mar 2025

Neo banks, along with mid-sized banks, are establishing global capability centres (GCCs) in India, mirroring the expansion strategies of larger global counterparts. This trend is being seen as the next major wave in the country's banking, financial services, and insurance (BFSI) sector.

'PSB is exploring digital lending solutions'

'PSB is exploring digital lending solutions'

Rediff.com5 Feb 2025

'We plan to launch new initiatives, including cash flow-based lending, to ensure borrowers are not burdened and can access funds more quickly.'

'If You're Chewing Gum, That's Plastic'

'If You're Chewing Gum, That's Plastic'

Rediff.com5 Jun 2025

'At least 25 Olympic-sized swimming pools worth of plastic chewing gum gets dumped.' 'And because the way people spit it out, there's no possible way this plastic can be recycled.'

What impact will US tariffs have on economies, sectors and markets?

What impact will US tariffs have on economies, sectors and markets?

Rediff.com29 Mar 2025

The sweeping tariffs proposed across sectors by US President Donald Trump are scheduled to be imposed starting April 2, with most analysts worried about their impact on companies, and in turn the financial markets. Recently, the US administration signaled that it will impose sectoral tariffs on energy, pharmaceuticals, semiconductors, agriculture, copper, and lumber.

Automakers On Luxury Top Gear To Woo Buyers

Automakers On Luxury Top Gear To Woo Buyers

Rediff.com30 Oct 2024

Armed with swanky showrooms, decked with plush fixtures, and offering indulgences such as high-end perfumes and customisable accessories, BMW, Mercedes, Audi are rolling out the red carpet for the well-heeled.